Buying a timepiece with us is designed to be clear, secure, and straightforward. Below is the step-by-step guide on how to place your order, confirm payment, approve your Quality Control (QC) media, and track your package.
1. How to Purchase
- Select Your Watch: Browse our collection, choose your desired timepiece, and click “Add to Cart” or “Buy Now” to proceed directly to checkout.
- Review Your Cart: Click the cart icon in the top-right corner to review your selection, then click Checkout.
- Shipping Information: Fill in your delivery and billing details accurately.
- Choose Payment Method: Select how you’d like to pay:
- Crypto: USDT, USDC, BTC, ETH, etc.
- Credit / Debit Card
- Bank Transfer: SEPA or ACH
- Digital Apps & Transfer Services: Wise, PayPal, Revolut, Zelle, Remitly, Western Union, etc.
- Complete Payment & Send Proof: After completing the transaction, send us your payment confirmation (screenshot or transaction reference number). We will verify and confirm your payment within 1 hour of receipt.
Offline Payment Instructions: For payments made via Bank Transfer, Wise, Revolut, Zelle, Remitly, Western Union, or other digital transfer services, please message us directly on Telegram with your order number to receive our current account details. Once you submit your receipt, your payment will be verified within 1 hour.
2. Quality Control (QC) & Approval Timeline
Once your payment is verified, your order enters our strict inspection workflow:
- QC Media (Photos & Videos): You will receive high-resolution QC photos and timegrapher movement diagnostic videos via Telegram within 5 business days.
- Review Period: You have 24 hours from the moment QC media is sent to review the timepiece and give us your approval (GL – Green Light).
- Replacement Requests: If you spot a defect or issue during review, you may request a replacement unit. We allow a maximum of 2 replacement requests per order.
- Dispatch: Once you approve the QC, your watch is prepared for dispatch and shipped out within 24 hours.
3. Order Processing & Shipping Timeline
We process and prepare all orders within 3–5 business days post-payment verification before handed over to the courier. Delivery times vary depending on the shipping method chosen for your region:
Shipping Routes
- Express Direct Route (5–8 Business Days): Direct shipping for destinations with fast-track customs clearance.
- Protected Transit / Triangular Route (7–14 Business Days): Recommended for European Union countries and regions with strict customs regulations. Packages route through an intermediate secure hub before final delivery to minimize customs delays and risks.
Tracking Updates
- Your tracking number is generated as soon as your package leaves our facility.
- Please allow up to 72 hours (1–3 days) for the courier’s logistics system to register the label and display active updates.
- You can follow your shipment online at any time until it arrives safely at your door.
4. Customer Support & Quick FAQs
- How do I receive QC? QC photos and timegrapher videos are delivered directly via Telegram within 5 business days of payment verification. You have 24 hours to approve or request a replacement (up to 2 replacements max).
- Why isn’t my tracking working? Couriers require up to 72 hours from dispatch to activate online tracking scans.
- Need Assistance? My support team and I are available 7 days a week via Telegram or Email to answer questions about stock availability, payments, QC review, or tracking.
Need Help with Your Order?
If you have any questions before or after placing an order, don’t hesitate to reach out. We are here every day to ensure your experience with Geektime is seamless.
Warm regards,
Eric & The Geektime Team