Warranty & Returns

Your GeekTime watch includes a 1-year warranty. Our checks take place before dispatch, and our team remains your contact for covered defects after delivery.

Start by telling GeekTime what is wrong with the watch. We assess the issue with you and determine which solution fits the fault and your circumstances.

Possible solutions for a covered defect

Replacement

A serious defect may be resolved by replacing the watch.

Local repair

Where appropriate, we can supply the required spare parts for a watchmaker in your country to carry out the repair.

Repair by our team

Another option is to send the watch to the service location we specify. Our team repairs it there and returns it to you.

Warranty exclusions

Wear and accidents

Normal wear, scratches, drops, impacts and damage caused by misuse or by repairs carried out without our agreement.

Water damage

We cannot know whether a watch was taken deeper than its rating, so water damage is not covered. See Water resistance.

Contact GeekTime before arranging a return

Before sending the watch, contact our team with a description of the problem. A photo or short video helps us assess it. We will confirm the solution and provide the destination and return instructions.

Returns without a warranty claim? Returns that are not covered by the warranty follow our 14-day return policy.