Warranty & Returns

Every Geektime timepiece is protected by our comprehensive 1-year service warranty. While our bench technicians perform rigorous pre-dispatch diagnostics, our support desk remains your direct, reliable partner for handling any covered mechanical defects post-delivery.

If an issue arises, begin by notifying the Geektime team of the specific malfunction. We will evaluate the technical problem collaboratively with you to determine the optimal solution tailored to the fault and your geographical circumstances.

Remediation Pathways for Covered Defects

Full Unit Replacement

Severe structural or movement defects that cannot be rectified locally may be resolved by providing a complete replacement timepiece.

Local Watchmaker Support

Where appropriate and efficient, we will source and ship the exact replacement spare components directly to a qualified horologist in your region to perform the repair.

Specialized Service Center Repair

Alternatively, you may ship the watch to our authorized service location. Our master technicians will execute the necessary overhauls and return the piece securely to your door.

Warranty Exclusions & Limitations

Wear, Drops, and External Mishaps

Normal cosmetic wear, case scratches, bezel dings, drop impacts, and accidental damage resulting from misuse or unauthorized third-party repairs are strictly excluded.

Water Intrusion Damage

Because external operational variables—such as unsealed crowns underwater—cannot be audited post-delivery, internal water damage is not covered under warranty. Review our Water Resistance guidelines.

Mandatory Desk Consultation Before Return Dispatch

Never dispatch an item back without prior authorization. Always contact our support team with a detailed description of the malfunction. Attaching a clear photo or short diagnostic video will dramatically accelerate our assessment. Once reviewed, we will confirm the designated remedy and provide the correct intake address and shipping instructions.

Seeking a Non-Warranty Return? Standard returns or exchanges unrelated to mechanical defects must adhere strictly to our 14-day collector evaluation window.